DIVERSITY MANAGEMENT SYSTEM AND SERVICE DELIVERY IN NNAMDI AZIKIWE UNIVERSITY AWKA, 2012 AND 2022

Ikechukwu O. Ezeabasili, Chidozie B. Obiorah, Ujunwa C. Okafor

Abstract


The study examined the effect of diversity management on service delivery in Nnamdi Azikiwe University, Awka in Anambra state. It explored the effects and extents of socio-cultural, age disparity, gender and workplace diversity have on the service delivery which is targeted at improving organizational productivity in the university. The study will adopt descriptive survey research utilizing primary data and its instrument of analysis. A sample size of 380 respondents were drawn using Taro Yamane because of the infinite nature of the population and 350 were collected and analysed. A 95% confidence level and level of maximum variability (P= 0.5) will be assumed. Where n is the sample size, N is the population size, and e is the level of precision (allowable error) that is 5% or 0.05. Survey method was used for data collection. The study was analysed using Chi Square statistical method with its formula as X2 = å (O-E)2 / E. The study reveals that diversity in age workplace and gender has serious impact on service delivery in Nnamdi Azikiwe University, Awka in that response to work service are determined by the above factors. The study recommends that the authorities of Nnamdi Azikiwe University should appreciate, embrace and utilize the competitive advantages of its workforce diversity so that the institution would be a force to reckon with in Nigeria Universities and other global tertiary institutions


Keywords


Work Place, Age, Gender, Diversity and Service Delivery

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